Returns & refunds

What we cover

• Items that arrive damaged in shipping
• Printing defects: smudges, peeling, a design that’s crooked or off-center
• The wrong item, size or color (compared to what you ordered)
• Packages lost in transit, once the carrier confirms they’re lost

What we can’t take back

As a small shop, we’re not able to accept returns or exchanges for change of mind or the wrong size when the item matches what was ordered. Before you buy, take a peek at our size guide. When in doubt, size up for a comfier, oversized fit.

How to request a replacement or refund

1. 1Email mail@whenpigsflygoods.com within 30 days of delivery, or use our contact form.
2. 2Include your order number and a clear photo of the problem (and the label inside, if it’s a sizing mix-up).
3. 3Tell us if you’d prefer a replacement or a refund.

That’s it. You won’t need to send the item back unless we ask. We’ll reply within 2 business days.

When will I see my refund?

Refunds go back to your original payment method. Once we approve it, your bank usually shows it within 5–10 business days.

Need to cancel?

We start prepping orders quickly. If you need to cancel or change something, email us within 12 hours of placing your order and we’ll do our best. After that, it may already be on its way.

Bulk and wholesale orders

Custom bulk orders (6 or more of a design) follow the terms we agree on when you order. Get in touch to set one up.