Privacy policy

This policy explains how When Pigs Fly Goods (“WPFG,” “we,” “us”) handles personal information when you visit whenpigsflygoods.com, place an order, or contact us.

What we collect

• Order details: your name, email, shipping and billing address, phone number (if you provide it), and what you bought.
• Payment information: handled entirely by our payment processor, Stripe. We never see or store your full card number.
• Messages: anything you send us through our contact form or by email.
• Newsletter: your email address, if you sign up.
• Basic technical info: like your browser type and pages visited, collected automatically to keep the site running smoothly and securely.

How we use it

• To process, fulfill and ship your order, and send order and tracking updates
• To answer your questions and help with returns or problems
• To send our newsletter, only if you’ve signed up (unsubscribe anytime)
• To prevent fraud and keep the site secure
• To understand what’s working so we can make the shop better

Who we share it with

We never sell your personal information. We only share it with trusted service providers who help us run the shop, and only as much as they need:

• Our payment processor (Stripe), to take payments securely
• Our fulfillment and shipping partners, to make and deliver your order
• Our website, hosting and email providers, to run the site and send you messages

We may also share information if required by law, or to protect our rights or someone’s safety.

Cookies and your cart

We use your browser’s local storage to remember what’s in your cart between visits. If we add analytics or advertising tools in the future, we’ll update this policy to describe them.

How long we keep it

We keep order records as long as we need them for taxes, accounting and customer service, and newsletter details until you unsubscribe. Contact messages are kept as long as needed to help you.

Your choices and rights

You can ask us to see, correct, or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on where you live (for example, Washington, California, or other states with privacy laws), you may have additional rights. Just email us and we’ll take care of it. We won’t treat you differently for asking.

Keeping it safe

We use secure, encrypted connections (HTTPS) and reputable providers to protect your information. No system is perfect, but we take it seriously.

Kids

Our shop is not directed to children under 13, and we don’t knowingly collect their information.

Changes

If we update this policy, we’ll change the date below. Big changes will be called out on the site.

Questions?

Email mail@whenpigsflygoods.com, call (888) 308-2955, or use our contact form.